The Mystery Shopper service is a research program in which specially trained agents visit retail stores, establishments or company offices posing ordinary customers.
An NPS score determines the number of consumers dissatisfied with the service provided, and identifies the reasons for this opinion and offers suitable measures to correct short coming.
Surveys enables you to get opinions from a large variety of people – people of any age, gender, education and income level can be interviewed in just one day.
It is extremely important for any manufacturer to analyze the price of products and services offered by its competitors. Price monitoring helps you obtain important information directly from outlets.
We support each other, because we have realized that great results can be achieved only by working as part of a team. We respect ourselves, our colleagues and our partners. Ethics and humanity determine our behaviour within the company, as well as with interested parties.
We are honest with ourselves and with the people we interact with. The relationships we build are based on honesty and fairness and we are prepared to ask direct questions,in order to clear up tricky aspects. In return, we expect honest answers from our customers. We trust our partners and colleagues and expect decency and honesty in return.
Our boldness is expressed in our desire for greater and in conquering new challenges, as well as in our desire to achieve more than what is possible. We are full of life and energy. We are not afraid to try new things, set big goals and overcome challenges on our way. Our boldness is in our determination and absence of fear!
Our actions are not linear. We strive not to waste time and each of us thinks before they act. We understand the results that each effort will bring and always systematize actions for the maximum benefit.
Automation is everywhere these days enabling users to accomplish a wide range of tasks – from booking a taxi ride, checking luggage at the airport, booking a hotel room right through to booking a doctor’s appointment. It becomes the main trend for not only customer focused companies but for all existing businesses to provide excellent Read more about Customer Experience Trends 2020[…]
Managing a large team is a very responsible and difficult task. A team of more than 1,000 employees is a kind of challenge since it is difficult to pay attention and focus on each of them. Undoubtedly, every employee deserves, needs and wants attention from the manager, and sometimes it may seem to you that Read more about Tips for managing a large team[…]
Shopmetrics is a unique platform that helps to achieve the ultimate efficiency and productivity for your business. Using Scheduling AI you are able to automate your mystery shopping operations and to spend less time managing your company and more time growing it. Mystery Shopper Profiling With “Shopmetrics”, you are able to find the best mystery Read more about How to achieve maximum efficiency with Mystery Shopping?[…]
Researches can be divided into two groups: qualitative and quantitative research. Let us stop first at qualitative. There are external and internal types. Among external we have the following researches: focus groups and in depth interviews. Focus group is a small, but demographically diverse group of people and whose reactions are studied especially in market Read more about Types of market research: mystery shopping and others[…]
Customer experience is the result of interaction between the company and the customer. The interaction consists of: Customer journey Location/place of interaction “brand touchpoints” (physical, telephone, digital) Environment and atmosphere. Let’s consider Customer Experience from two angles: Customer service Customer service is the provision of services to customers before, during and after purchase. To ensure Read more about Customer Experience and Customer Service. What is it?[…]
Image and reputation of the company: brand awareness is growing, a reliable image of quality service attracts customers. Financial results: an average check / its amount is increasing, including at the expense of additional high-margin products and services, and cross selling. Customer loyalty and favor increase, owing to: reduced customer outflow; the number of positive Read more about Mystery shopping : Benefits of high and stable service (Video)[…]
Mystery Shoppers. They are the persons who play a key role in this process. Everything connected with the profile and the way provider chooses the right target audience among shoppers for the client (by income, age, and behavioral factors) is important. The shoppers correspond to the target audience and its buying force. If we are Read more about 9 main secrets for high quality mystery shopping[…]
How to improve service quality: the best and most cost-effective tool to measure customer experience
If you are an owner of medium-sized or large business consisting of several locations, you probably know that it is sometimes very difficult to maintain the same high quality of service in all locations, monitor the work of staff and correct the deficiencies in time. High level of service is one of the main Read more about How to improve service quality: the best and most cost-effective tool to measure customer experience[…]
Mystery shopping process includes several steps aimed at obtaining the most accurate and reliable insights from the Mystery shopper program in order to ensure the highest possible level of quality for business. Strategy evaluation; Shoppers training; Mystery shopping; Mystery shopper report and received data evaluation. Let’s consider each step in detail to understand their meaning Read more about How to make an effective mystery shopping process ?[…]
Mystery shopping has become a very popular way of earning money through the whole world. There is a huge number of agencies that offer you to take part in their investigations. It may be difficult to choose between providers, especially when you only start your Mystery Shopper’s carrier. So, we created the list of criteria Read more about Criteria of the best Mystery Shopping provider[…]