The Mystery Shopper service is a research program in which specially trained agents visit retail stores, establishments or company offices posing ordinary customers.
An NPS score determines the number of consumers dissatisfied with the service provided, and identifies the reasons for this opinion and offers suitable measures to correct short coming.
Surveys enables you to get opinions from a large variety of people – people of any age, gender, education and income level can be interviewed in just one day.
It is extremely important for any manufacturer to analyze the price of products and services offered by its competitors. Price monitoring helps you obtain important information directly from outlets.
We support each other, because we have realized that great results can be achieved only by working as part of a team. We respect ourselves, our colleagues and our partners. Ethics and humanity determine our behaviour within the company, as well as with interested parties.
We are honest with ourselves and with the people we interact with. The relationships we build are based on honesty and fairness and we are prepared to ask direct questions,in order to clear up tricky aspects. In return, we expect honest answers from our customers. We trust our partners and colleagues and expect decency and honesty in return.
Our boldness is expressed in our desire for greater and in conquering new challenges, as well as in our desire to achieve more than what is possible. We are full of life and energy. We are not afraid to try new things, set big goals and overcome challenges on our way. Our boldness is in our determination and absence of fear!
Our actions are not linear. We strive not to waste time and each of us thinks before they act. We understand the results that each effort will bring and always systematize actions for the maximum benefit.
Image and reputation of the company: brand awareness is growing, a reliable image of quality service attracts customers. Financial results: an average check / its amount is increasing, including at the expense of additional high-margin products and services, and cross selling. Customer loyalty and favor increase, owing to: reduced customer outflow; the number of positive Read more about Mystery shopping : Benefits of high and stable service (Video)[…]
Mystery Shoppers. They are the persons who play a key role in this process. Everything connected with the profile and the way provider chooses the right target audience among shoppers for the client (by income, age, and behavioral factors) is important. The shoppers correspond to the target audience and its buying force. If we are Read more about 9 main secrets for high quality mystery shopping[…]
How to improve service quality: the best and most cost-effective tool to measure customer experience
If you are an owner of medium-sized or large business consisting of several locations, you probably know that it is sometimes very difficult to maintain the same high quality of service in all locations, monitor the work of staff and correct the deficiencies in time. High level of service is one of the main Read more about How to improve service quality: the best and most cost-effective tool to measure customer experience[…]
Mystery shopping process includes several steps aimed at obtaining the most accurate and reliable insights from the Mystery shopper program in order to ensure the highest possible level of quality for business. Strategy evaluation; Shoppers training; Mystery shopping; Mystery shopper report and received data evaluation. Let’s consider each step in detail to understand their meaning Read more about How to make an effective mystery shopping process ?[…]
Mystery shopping has become a very popular way of earning money through the whole world. There is a huge number of agencies that offer you to take part in their investigations. It may be difficult to choose between providers, especially when you only start your Mystery Shopper’s carrier. So, we created the list of criteria Read more about Criteria of the best Mystery Shopping provider[…]
Hackers are those lucky people who have a real passion for their job. They are a real discovery for business owners, as they do not have to be pushed to do tasks and asked to stay a couple more hours in the office. They do not separate themselves from their job, work in unison spending Read more about How much does hacker earn in 4 seconds?[…]
To choose the right mystery shopping provider which would meet all your requirements to get a high-quality evaluation of your service is not an easy task. MSPA (Mystery Shopping Providers Association) includes a large number of companies. MSPA membership is a kind of quality guarantee and a sign that the provider adheres to certain standards and Read more about How to Choose a right Mystery Shopping Provider: Questions to Ask[…]
Any business, either small or large, first of all, requires proper assessment and prioritization that will help to define business improvement strategies, ways to effectively identify problems and much more. It is important to remember that even minor changes in your workflow easily affect sales and overall business success. We would like to share with Read more about Tips for identifying Customer experience problems[…]
Summertime is a beautiful, carefree time. This is the season when schoolchildren and students completely forget about their studies and go on vacation. But, as you know, good things never last. School and university time is sneaking up, young people are going back to studies. August is a month of intensive work for retailers selling Read more about How to create a great Back-to-school season campaign?[…]
How should customer service processes unfold in order to match and correctly process customer requests through the voice search? In recent years, an increasing number of customers have started using self-service systems. If businesses were to this trend by linking it with voice assistants, they could significantly save on the costs of human agents in Read more about The role of Artificial Intelligence voice assistants in customer service. Duplex from Google[…]