The Mystery Shopper service is a research program in which specially trained agents visit retail stores, establishments or company offices posing ordinary customers.
An NPS score determines the number of consumers dissatisfied with the service provided, and identifies the reasons for this opinion and offers suitable measures to correct short coming.
Surveys enables you to get opinions from a large variety of people – people of any age, gender, education and income level can be interviewed in just one day.
It is extremely important for any manufacturer to analyze the price of products and services offered by its competitors. Price monitoring helps you obtain important information directly from outlets.
We support each other, because we have realized that great results can be achieved only by working as part of a team. We respect ourselves, our colleagues and our partners. Ethics and humanity determine our behaviour within the company, as well as with interested parties.
We are honest with ourselves and with the people we interact with. The relationships we build are based on honesty and fairness and we are prepared to ask direct questions,in order to clear up tricky aspects. In return, we expect honest answers from our customers. We trust our partners and colleagues and expect decency and honesty in return.
Our boldness is expressed in our desire for greater and in conquering new challenges, as well as in our desire to achieve more than what is possible. We are full of life and energy. We are not afraid to try new things, set big goals and overcome challenges on our way. Our boldness is in our determination and absence of fear!
Our actions are not linear. We strive not to waste time and each of us thinks before they act. We understand the results that each effort will bring and always systematize actions for the maximum benefit.
Social media plays a huge role in business development since it is an important and integral part of the marketing strategy of brands to communicate with customers. A large number of brands admit that social media is the most effective tool for their business. Through social media channels, the company is able to represent its Read more about 5 Tips to Boost Social Media Engagement[…]
CLIENT COUNTRY: UK TYPE OF COOPERATION: B2B COOPERATION SINCE: 2016 The dependence of efficiency of checked object on a version of application was analyzed. We also analyzed the quantitative values of the NPS results with a user perception indicator of the security level. We have confirmed the hypothesis that the NPS level has the direct dependency on the users’ evaluation of the Read more about OUR EXPERIENCE[…]
Customer service is important almost in all industries. High-quality customer service will increase your success, and bad customer service can drown your business. According to recent researchers, in the near future customers will choose high-quality customer service over other criteria such as price, product range etc. Companies will compete only through impeccable customer service.Good service Read more about Service Attributes for Research[…]
Service in the banking sector should always be at a high level and should be closely monitored since the financial industry has a huge responsibility for personal funds and clients’ investments. They have been assigned an important part of human life, so the quality of service is extremely important here. Coming into the bank, the Read more about How bankers use Mystery Shopping ?[…]
⠀ Google is more than just a Search Engine Google has become an agent for primary interaction with clients. In most cases clients seek help not on a brand website, but they search it in Google. ⠀ The point of purchase is a smartphone The future is mobile applications. Whereas previously the buyer made a Read more about Technology Trends[…]
Large store networks, shopping centres and hypermarkets are part of the daily life of everyone. Therefore, it is extremely important to maintain service quality of the highest level and to improve people’s daily routine. The main aim of every company should be a desire to provide clients with the highest level of service, to ensure comfort Read more about Hospitality and Empathy are the new Customer Service Trends in Europe today![…]
I would like to tell you about design trends 2019, which I singled out for myself and for our company.I believe that the most important trend every year is the relevance of trends in real projects. Not always design trends can be applied to different businesses and to businesses in general. As a graphic designer, Read more about Graphic Design Trends[…]
Mobile first index The importance of displaying your website on users’ mobile devices is one of the key factors. More and more regions, business niches and websites have received this search engine update. The purpose of the update is to show in TOP only those websites that have a good mobile version besides the desktop Read more about 10 internet marketing trends important to implement[…]
2018 year passed under the sign of perfection and development. Throughout the year, we could observe the growth of the impact of various social trends, such as video content, augmented reality and influential marketing. But now we are on the verge of a new digital year. What is waiting for us ahead and what should Read more about Digital Trends 2019[…]
Automation is everywhere these days enabling users to accomplish a wide range of tasks – from booking a taxi ride, checking luggage at the airport, booking a hotel room right through to booking a doctor’s appointment. It becomes the main trend for not only customer focused companies but for all existing businesses to provide excellent Read more about Customer Experience Trends 2020[…]