Mystery shopping : Benefits of high and stable service (Video)

Image and reputation of the company: brand awareness is growing, a reliable image of quality service attracts customers.

Financial results: an average check / its amount is increasing, including at the expense of additional high-margin products and services, and cross selling.

Customer loyalty and favor increase, owing to:

  • reduced customer outflow;
  • the number of positive feedback and recommendations is increasing;
  • customer conversions are growing (specific ratio of visitors to customers in retail chains);
  • the number of regular customers is increasing.

The effectiveness of advertising campaigns is increasing, and the number of complaints, negative information on social media and hotline calls is decreasing.

The staff turnover is decreasing, and the loyalty to management automatically increases.

Benefits of the service above 80% for 6-9 months.

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